Quality Assessment Information

Never has quality meant so much. All the accommodation featured on this website has been quality assessed by either VisitBritain* or the AA, or has recently applied for a rating and is awaiting assessment. Please be aware that ratings may change throughout the year.

To confirm a rating please visit www.enjoyengland.com
or telephone VisitBritain on 0208 563 3309 or
email: feedback@visitbritain.org

For AA ratings, visit www.theAA.com or telephone:
01256 844455 or email: customer.services@theAA.com

All the national assessing bodies (VisitBritain*, VisitScotland, Visit Wales and the AA) now assess hotels and guest accommodation (including B&Bs) to the same criteria and award one to five stars. The star ratings reflect the overall quality of the experience.

When choosing your accommodation look for the Quality Rose, the official marque of the Enjoy England national tourist board rating scheme. The Enjoy England professional assessors visit every year, carrying out a routine day visit or an overnight stay in the case of serviced accommodation. On these occasions, they book in as you would, as a normal guest and test all the facilities and services.

A quality score is awarded for every aspect of the experience including the comfort of the bed, the quality of the breakfast and dinner and, most importantly, the cleanliness. They also score the warmth of welcome. Places that 'go the extra mile' to make your stay a special one, will be awarded a high star rating and hotels and guest accommodation may achieve a Gold or Silver award.

Gold and Silver awards for Hotels and Guest Accommodation
Silver Awards recognise exceptional quality at all levels and Gold Awards are given to the very 'best of the best'.
Higher star-rated accommodation tends to have more spacious bedrooms and bathrooms, and in hotels a higher staff to guest ratio, so service should be very attentive. At five star, you can really expect to be pampered in luxurious surroundings!
For serviced accommodation, there are two separate schemes -
one for hotels and one for guest accommodation.
Hotels have to be licensed, offer dinner at least 5 nights a week (unless categorised as a Metro Hotel) and have all rooms ensuite or with private bathrooms.

The different hotel categories are:
Hotel, Small Hotel, Country House Hotel, Metro Hotel
Town House Hotel and Budget Hotel.
Guest accommodation categories are:
Guest Accommodation, Bed and Breakfasts, Guest Houses, Inns, Farmhouses and Restaurants with Rooms. They tend to be personally run by the owners.

Guest accommodation owners have to provide certain additional facilities and services at the higher star levels.

For self catering accommodation, the layout and design of the accommodation and the range and quality of the kitchen equipment is assessed, as well as the quality and comfort of the bedrooms and bathrooms and most importantly, the cleanliness.

Holiday, touring, and camping parks and holiday villages:
Enjoy England awards star ratings reflecting the overall quality of the park from one to five stars - five stars being reserved for parks of exceptional quality.

If you choose to stay in any of Enjoy England's quality-assessed accommodation, you can be confident that it has been checked out before you check in. For more information on the Enjoy England Quality Rose assessment schemes and the star ratings, go to www.enjoyengland.com 

Complaints
If you have any issues that have not been resolved by the proprietor/manager and which you would like to bring to our attention, please write to:

For Enjoy England ratings:
Quality in Tourism
Farncombe House, Broadway, Worcestershire WR12 7LJ
feedback@visitbritain.org

For AA ratings:
The AA, 15th Floor Fanum House, Basing View, Basingstoke RG21 4EA
customer.services@theAA.com